Eli’s Cheesecake Trains! The power of our people!
There is always a lot of activity going on at Eli’s Cheesecake World. In fact today, we are cited by the Miami Herald as one of the top tours in the US to “Watch Things Being Made.” The exciting part when you come to Eli’s isn’t the big machine, although we do have a 70 foot long tunnel oven and a 25 foot tall cooling tower. The most exciting part is our people and their commitment to artisan quality and hand work.
So what is going on at Eli’s today? We are all in class (almost 200 of us) converting our decorating area into a class room as we are all enrolled in classes on Quality Assurance and Best Manufacturing Practices. Our company is built upon the philosophy that every associate bears the ultimate responsibility for quality. Machines are great and very important to our baking process, but the people are the key. In class today, we are reviewing how our systems operates and how each individual can help the business grow.
This class is part of our education venture with Wright College and the City of Chicago TIF Works Program. We sat down with the City and Wright to come up with our dream for a year of education. Some of the classes are technical like SQL training and Genesis training, as well as broad knowledge to use Excel and Word, as well as sales training.
The most fun part though as when we come together as a community to review how we do things and how we can be better. To hear Jeff Anderson, Bill Steadman and Mike Neuhaus, talk to our community on how we use technology and how we can be better artisans with it is incredibly powerful. We are so proud of our diverse community, including our hearing impaired associates, who today have the benefit of a signer, and how we can really make a difference and make the best cheesecake in the world. We are so grateful to have Wright College as our partner!
Most days our customers can see us work; today they can watch us learn.