Can I refreeze the product?

How long can I store Eli's Cheesecake in the freezer?

How long will the cheesecake last in my refrigerator at home?

Do Eli's Cheesecakes contain trans fats?

How many servings are there in a cheesecake?

What kind of cheesecake is Eli's…New York or French style?

What type of crust does Eli's Cheesecake have?

Does Eli's use any preservatives?

Where is Eli's Cheesecake made?

What is the best way in which to cut a whole cheesecake?

What is the best way to serve Eli's Cheesecake?

Does Eli's guarantee customer's satisfaction?

How secure is my information when ordering?

What does Eli's do with my information?

How can I contact Eli's?

Where is Eli's located?

How will my order be packaged so it will be protected in shipping?

I'm having trouble ordering from your site and I'm using Microsoft Internet Explorer?

Why does it take 5-7 business days to receive my C-Cake®?

Are Original Plain or Chocolate Chip the only flavors you offer in C-Cakes®?



Can I refreeze the product?
YES. Eli's Cheesecake is formulated to refreeze several times without product deterioration. Simply wrap unused portions in plastic wrap and return to the freezer.

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How long can I store Eli's Cheesecake in the freezer?
Eli's Cheesecake can be safely stored at zero (0) degrees up to six months.

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How long will the cheesecake last in my refrigerator at home?
We suggest storing Eli's Cheesecake in the refrigerator for no more than five (5) days because Eli's Cheesecake is all-natural and contains no preservatives.

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How many servings are there in a cheesecake?
There are 12 servings in our 8" cheesecakes. There are 14-16 servings in our 9" Original Cheesecakes or 14 servings in our 10" Cheesecakes.

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What kind of cheesecake is Eli's…New York or French style?
Neither. Eli's cheesecake is an unique Chicago style cheesecake that is baked with a high profile and has a firm outside and very creamy inside. Our butter cookie crust is baked to a golden brown. For example, Eli's Original Plain cheesecake ingredients are pure and simple with: cream cheese, sugar, eggs, sour cream, pure vanilla, salt and no preservatives. Eli's is a baked cheesecake, not a refrigerated, no bake style.

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What type of crust does Eli's Cheesecake have?
All of Eli's Cheesecakes are baked on top of a pre-baked butter cookie crust in two flavors - all-butter shortbread or chocolate. In addition, we offer several unique crusts in our Eli's Classic Dessert category.

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Does Eli's use any preservatives?
NO. Eli's is an all-natural cheesecake with natural flavorings and no preservatives.

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Where is Eli's Cheesecake made?
The Schulman family has been in the restaurant business over 50 years and bake the cheesecake on the northwest side of Chicago in a 62,000 sq. ft. state-of-the-art bakery. Eli's is sold in 50 states and internationally.

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What is the best way in which to cut a whole cheesecake?
Partially thaw, cut desired portion size with knife dipped in hot water. However, most of our products are pre-cut to offer consistency in size and convenience.

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What is the best way to serve Eli's Cheesecake?
We recommend serving Eli's Cheesecake chilled (but not frozen) to enjoy the pure flavor of our natural ingredients.

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Is Eli's Cheesecake Kosher?
Yes, with the exception of our Baileys® Cheesecake and our Cheesecake Cuties, which are made with real champagne.

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Do Eli's Cheesecakes Contain Trans Fats?
Eli’s Cheesecake has always baked our cheesecakes using butter, cultured cream cheese and cultured sour cream. There are naturally occurring trans fats in dairy products. On average, our cheesecakes do contain .5g-1.5g of trans fat per serving, due to the fact that our cheesecakes are baked with over 65% cultured cream cheese, cultured sour cream and butter. However, we do not use margarine or partially hydrogenated oils in any of our internal recipes.The exception to this rule is when we need to use certain candy inclusions, whipped toppings, sauces and / or coatings from outside suppliers, some of which are manufactured using hydrogenated fat components. We are working with our vendors to address this issue. It is our goal to remove any hydrogenated fats from all ingredients used in Eli’s products. Please refer to the respective ingredient legend and Nutritional Facts labeling as to the presence of any hydrogenated fats and trans fat levels in individual items.





Does Eli's guarantee customer's satisfaction?
YES. All of Eli's employees take a great deal of pride in assuring the consumer is satisfied with each and every cheesecake.

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How secure is my information when ordering?
As safe, if not safer than ordering over the phone. Our ordering process is a secured electronic transaction designed to protect your vital information. Of course any purchase process includes the risk of abuse, but the facts show that online purchases are much safer than in-person purchases or telephone purchases.

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What does Eli's do with my information?
Any information that you give to Eli's through this site is kept within Eli's. We do not sell or distribute our contact lists or client lists to anyone. The information is solely used to help Eli's understand our customers, reply to comments suggestions or concerns, and to better direct promotions. Your privacy is important to us.

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How can I contact Eli's?
You can call us at 800-ELI-CAKE or write to us at:

The Eli's Cheesecake Company
6701 Forest Preserve Drive
Chicago, Illinois 60634
Phone: 773-736-3417
Fax: 773-205-3801
To send us an E-mail just click here.

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Where is Eli's located?
Eli's Corporate Office, Bakery, Retail Store and Dessert Café is located on the northwest side of the city of Chicago at 6701 Forest Preserve Drive (at the corner of Forest Preserve Drive and Montrose). Call 800-ELI-CAKE for tour information, times, and availability.

Eli's Cheesecake-to-Go at O'Hare Airport is located in United Terminal 'B'. Here we offer a selection of our most popular Eli's cheesecakes and desserts for travelers to take along or send a gift.

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How will my order be packaged so it will be protected in shipping?
Eli's Chicago's Finest Cheesecakes and Desserts are packaged in individually wrapped dry-ice and heavy-duty Styrofoam containers, then taped and bonded together for security. Eli's stands by our pledge to have all of our finest cheesecakes and desserts arrive in the best possible condition to our customers. Because of our attention to detail, Eli's Cheesecakes can travel hundreds of miles and arrive picture perfect.

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  I'm having trouble ordering from your site and I'm using Microsoft Internet Explorer?
For your security, this section requires browsers with 128-bit encryption. If you are using Microsoft Internet Explorer click "Help", then "About Internet Explorer" to determine the level of security encryption your browser supports. If you find that it is not 128-bit, you will need to download a higher encrypted version of Internet Explorer. For your convenience, if necessary, you can download a higher version by clicking here . This is a known security concern that Microsoft has addressed in higher security encrypted versions. If you have trouble ordering from this page, please confirm the security encryption of your browser, or call us at 1-800-ELI-CAKE and we will help you place your order.